Shipping & Return Policy

Shipping terms

Orthofeet GmbH offers free shipping for all orders via DHL.

We do not currently offer express shipping. We apologize for the inconvenience.

After you have placed your order, you will receive an order confirmation by email. Your order will be processed within 2 business days. As soon as your order is ready for shipment and leaves our warehouse, you will receive a shipping confirmation by email. The shipping confirmation contains a link to track your shipment.

 

Return policy

We accept returns within 30 days of purchase. We offer easy returns with pre-printed labels included in the box. A €5 EUR return shipping fee will be deducted from your refund. Please allow up to 10 days for your order to be refunded. If you have any questions please contact: cseu@orthofeet.com.


Portugal, Norway, and Sweden:
Return shipping costs are the responsibility of the buyer.


Cancellation Policy

Consumers have a right of cancellation of fourteen days.


Right of Withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us (Orthofeet GmbH, Rather Bungert 7, 50859 Cologne, Germany, Michael.Schmitz@orthofeet.com, Telephone: 015146676631) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email). You may use the attached model withdrawal form, although this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send the notification concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract.

For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must send back or hand over the goods to us or to TCL Consulting (Bruggestrasse 45, 79224 Umkirch, Germany) without undue delay and in any event not later than fourteen days from the day on which you notify us about the withdrawal of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.


Model Withdrawal Form

(If you wish to withdraw from the contract, please fill out this form and return it.)

  • To Orthofeet GmbH, Rather Bungert 7, 50859 Cologne, Germany, Michael.Schmitz@orthofeet.com

  • I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service ()

  • Ordered on ()/received on ()

  • Name of the consumer(s)

  • Address of the consumer(s)

  • Signature of the consumer(s) (only if notified on paper)

  • Date

(*) Delete as appropriate.


Return Labels

Notwithstanding your legal rights, free return labels will be provided for your return. If you use these return labels, the return is free of charge for you. The return label is included with your shipment. You can drop off the return at a parcel shop of the respective provider in Germany.